Privacy Policy for Promate Software
1. Information We Collect
We may collect the following types of information:
- Personal Information:When you sign up for Promate Software, contact us, or use our services, we may collect personal information such as your name, email address, phone number, and company details.
- Usage Data:We collect information on how you interact with our website and services, such as IP addresses, browser types, device types, and usage patterns.
- Cookies:We use cookies and similar technologies to track activity on our website, enhance your experience, and improve our services. You can choose to accept or decline cookies in your browser settings.
- Payment Information:If you make a payment for our services, we may collect financial data necessary to process your transaction, such as credit card details or billing addresses.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services:To offer and deliver Promate Software features, assist with customer service, and manage your account.
- Improving Our Services:To analyse usage data, enhance user experience, and improve the functionality of our platform.
- Communication:To send you updates, newsletters, product notifications, and marketing materials, which you can opt out of at any time.
- Security:To maintain the security of our website and services and prevent fraud or unauthorized access.
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
- Service Providers:We may share your data with trusted third-party service providers who help us operate our platform, process payments, or provide support services.
- Legal Requirements:If required by law or in response to valid legal requests, we may disclose your information to authorities.
- Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
4. Data Storage and Security
- Storage:Your personal data is stored securely on our servers, and we ensure that appropriate technical and organisational measures are in place to protect it from unauthorized access, alteration, or destruction.
- Data Retention:We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.
- Security Measures:We use industry-standard security measures to protect your data, including encryption, firewalls, and secure access protocols. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
As a user, you have the following rights regarding your personal data:
- Access:You can request a copy of the information we hold about you.
- Correction:You can request the correction of inaccurate or incomplete information.
- Deletion:You can request the deletion of your personal data, subject to certain legal limitations.
- Opt-Out:You can opt-out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in our emails or adjusting your account preferences.
- Data Portability:You can request to transfer your data to another provider in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at info@promatesoftware.com.au
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before submitting any personal information.
7. Children’s Privacy
Promate Software is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.
8. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting an updated version on our website. Please review this Privacy Policy periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: info@promatesoftware.com.au